With the backbone of SIP Trunking, agents across your enterprise may access these and other tools necessary to satisfy multi-channel customers
Contact centers are now a required aspect of customer service, but as many business leaders know, traditional technologies are not powerful enough to provide consumers with truly exceptional care and support on a variety of channels - budgets become inflated, IT departments lack the bandwidth for maintenance and disparate solutions and tools create headaches for customer service representatives.
As a result, cloud-based contact centers are now incredibly popular for enterprises of all sizes and industries. Simply put, solutions such as Contact360 are the best way to generate a positive return on investment in the customer service space.
To learn more about the ROI of a cloud-based contact center solution, download our guide which details the cost benefits of cloud services like Contact360.
Customers want the freedom to choose where, when and how to contact their business. But operating at this level by managing multiple ISDN lines, TDM products and other legacy systems is a costly endeavor that rarely produces the results enterprises require.
FusionSIP, a vendor-agnostic SIP Trunking solution, reduces communications overhead and provides the foundation necessary to meeting today's customer service needs. How? It empowers enterprises with legacy systems to connect to the cloud contact center, enabling them to interact with customers on multiple channels regardless of location.
If you want to learn how FusionSIP can reduce IT costs while improving customer service, download our white paper today!
Fusion Cloud Voice provides you with the stability of a traditional telephone PBX system and the advanced features that only a next generation, cloud-based solution can offer.
Fusion Cloud UC combines the cost saving benefit of cloud-based telephony with the productivity advantages of unified communications. Businesses get the advantage of more powerful communications with the integration of voicemail, web collaboration, video, instant messaging and presence, fax and phone service.
“We experienced immediate cost savings. Our bill was cut in half!”
— J.D. P., SABLE NATURAL RESOURCES
Terms and Conditions: Signed service order agreement must be received by June 30, 2015 in order to qualify. Does not apply to channel sales. Under the Free Phone promotion, free equipment rental of a Polycom VVX 300 IP phone is provided to customer for each seat purchased, subject to conditions stated herein (Fusion-provided equipment). Pricing does not include taxes, fees and assessments. Minimum 2 year term is required. Promotion applies to Cloud Voice Employee, Cloud UC Voice, and Cloud UC Collaboration seats only. Promotion does not apply to Unlimited Inbound rate plans. Minimum ten (10) seats required. Free or upgraded phone count may not exceed the total count of eligible seats sold at full retail price on the order. Promo Code FPR-15010 must be present on Service Attachment for order to qualify. Promotions may be eliminated or reduced on quotes sent to ICB pricing. Full retail value of the phones provided under this promotion will be charged if customer cancels the service order agreement before end of initial term. Provided phones remain the property of Fusion. Upon termination of services, standard return conditions for rented equipment may apply. Unless approved explicitly by Fusion in the Service Agreement, this promotion may not be combined with any other offer or promotion. Fusion reserves the right to modify or cancel this promotion at any time and from time-to-time.
To ensure promotion is still valid, please visit www.fusionconnect.com/end-user/promotions. Additional terms and conditions may apply as determined in Fusion’s sole discretion.